Angard Staffing Solutions Ltd is the dedicated
recruitment partner for Royal Mail Group.

General FAQ’s


How are shifts allocated?
Each Royal Mail site has a dedicated Consultant responsible for the allocation of workers and day to day management. Your Consultant waits for a request from the site for workers. Your Consultant will call or send a text message when work is available. Please note that you may be required to work at short notice. We try to give at least 2 hours' notice at a minimum; however this is subject to the site's requirements. There is a dedicated telephone number for you to call back on within the text message. If the line is closed this will mean all of the shifts have been filled. You should only call on the specific number if you receive a text message. All shifts are given out fairly as part of a rotation process and at times we may call you about shifts rather than text to ensure work is distributed as evenly as possible.
What shift patterns are available?
The working week starts from Monday 00:00hrs and finishes at 23:59hrs on Sunday. Any hours completed after midnight Sunday will be paid to you the following week as they fall into a new working week.

Shifts can become available any day of the week, Monday to Sunday, and are a minimum of 4 hours in length and can extend for up to 12 hours. Generally, an early shift could be any time 06:00-14:00, a late shift 14:00-22:00 and a night shift 22:00-06:00.

What is the sign in process?
When you arrive on site you have a responsibility to ensure you sign in when you start your shift and sign out when you finish. The signing in sheets will be located at the front reception desk. Failure to do this may result in you not being paid for that shift. Managers will not confirm hours if you have failed to sign in and out.

Please be aware that if you are called into work directly by a Royal Mail manager, this can cause a delay in the payment of that shift as you have not been booked in by Angard Staffing and the hours submitted by Royal Mail need to be verified. Therefore, please only accept shifts by your deployment consultant at Angard Staffing.

I have booked myself in for a shift but I am now unable to attend. What should I do?
If you wish to cancel a booking you have already committed to please call the Angard mainline on 0333 240 8502 and select option 2 followed by option 2 again. Please ensure you give as much notice as possible (minimum of 2 hours) if you wish to cancel a shift to ensure Angard can arrange for a replacement.

Weekend shifts should be cancelled by 8pm Friday evening.

I would like to transfer to a different site how do I do this?
Please contact the Angard office on 0333 240 8502 selecting option 2, option 2 to inform us of the site you would like to transfer to and this can be arranged for you.
How do I raise a complaint?
In the first instance please call your Consultant on 0333 240 8502 option 2, option 2 who will aim to resolve any issues over the phone as quickly as possible.

For unresolved or ongoing issues, a copy of our grievance process can be found here. Complaints can also be made in writing via the Help Centre.

How can I change my bank details?
If you are a current Angard Staffing employee and wish to update your bank details please fill out the Change of Bank Details form. You will also need to have your proof of ID signed and verified by your Royal Mail Manager. Please then send both documents to either Angard.Employee@reedglobal.com or post it to Angard Staffing, Recruitment Team, Charles House, 61-69 Derngate, Northampton NN1 1UE.
How can I change my address?
If you are a current Angard Staffing employee and wish to update your address, you will need to have your new proof of address and your photo ID (Angard Staffing ID not acceptable) signed and verified by your Royal Mail Manager, Please then send both documents to either angard.employee@reedglobal.com or post it to Angard Staffing, Recruitment Team, Charles House, 61-69 Derngate, Northampton NN1 1UE.
How can I renew my ID badge?
If you have lost your Angard Staffing ID badge or your current ID badge is due to expire please complete the ID Badge form in our online Help Centre. A new ID badge will be issued to your home address within 48 hours of it being received.