To Handle all Customer interactions with Care – delivering a First Class customer experience at all times. Provide an excellent quality service to our customers, ensuring that all necessary actions are taken to fully satisfy their requirements. To work as part of a highly motivated customer services team, dealing with calls from Royal Mail’s customers in order to answer enquiries, resolve problems & deal with complaints. Effectively deal with telephone, email, white-mail, complaints and general customer enquiries (as relevant to role). Input data quickly and accurately on various Royal Mail systems. To communicate professionally with internal/external contacts. Achieve customer service targets.
Previous experience in working with customers' essential, with good communication skills. Good understanding of Customer Experience and Royal Mail operational processes and ways of working. Working knowledge of key IT systems essential. A proven record in a customer service environment – customer service skills and/or contact centre experience. Excellent telephone manner and telephony experience with an ability to deal with colleagues at all levels. Effectively deal with telephone, email, white-mail, complaints and general customer enquiries (as relevant to role) – campaign dependent. General enquiries (advice and support). Tracking/Complaints. Data inputting – quickly and accurately. Handle all our Customers with care – delivering a First Class service at all time. Excellent communication skills; verbal/written. Positive, flexible, reliable and motivated candidates welcomed. Computer literate with good keyboard skills.
Applicants must be fluent in both Welsh and English and also have good written communication skills again in both languages.
Should you be successful, you will be employed on a temporary contract working around 35 hours a week within our opening times 08:00-18:00 between Monday and Saturday. The pay rate will start off with £8.50/hour. After 12 weeks of service you rate of pay will increase to £10.21/hour. Full training will be provided, with ongoing support and coaching when taking live calls.
Excellent communication skills, both written and telephone. Excellent Customer Service skills. Ability to work as part of a highly motivated team and use own initiative, dealing with enquires & complaints from Royal Mail customers – always striving to offer a first time resolution. Excellent time management & self motivator – focussed on consistently delivering exceptional performance. Computer literate and good keyboard skills.
16 to 17 Years = £8.50/hour. £10.21/hour after 12 weeks.
18 to 20 Years = £8.50/hour. £10.21/hour after 12 weeks.
21 to 24 Years = £8.50/hour. £10.21/hour after 12 weeks.
25 Years and Over = £8.50/hour. £10.21/hour after 12 weeks.
Administration / Customer Service