Angard Staffing Solutions Ltd is the dedicated
recruitment partner for Royal Mail Group.

Customer Service Advisor

Glasgow



Customer Service Advisor

Description

Roles and Responsibilities:

To Handle all Customer interactions with Care – delivering a First Class customer experience at all times. Provide an excellent quality service to our customers, ensuring that all necessary actions are taken to fully satisfy their requirements. To work as part of a highly motivated customer services team, dealing with calls from Royal Mail’s customers in order to answer enquiries, resolve problems & deal with complaints. Effectively deal with telephone, email, white-mail, complaints and general customer enquiries (as relevant to role). Input data quickly and accurately on various Royal Mail systems. To communicate professionally with internal/external contacts. Achieve customer service targets.


Skills and Experience:

Previous experience in working with customers' essential, with good communication skills. Good understanding of Customer Experience and Royal Mail operational processes and ways of working. Working knowledge of key IT systems essential. A proven record in a customer service environment – customer service skills and/or contact centre experience. Excellent telephone manner and telephony experience with an ability to deal with colleagues at all levels. Effectively deal with telephone, email, white-mail, complaints and general customer enquiries (as relevant to role) – campaign dependent. General enquiries (advice and support). Tracking/Complaints. Data inputting – quickly and accurately. Handle all our Customers with care – delivering a First Class service at all time. Excellent communication skills; verbal/written. Positive, flexible, reliable and motivated candidates welcomed. Computer literate with good keyboard skills.


Working Restrictions:

None.


Pay and Benefits:

Should you be successful, you will be employed on a temporary contract working around 35 hours a week within our opening times 08:00-18:00 between Monday and Saturday. You will be scheduled in every Saturday with a rota off during the week. The pay rate will start at £8.50/hour. After 12 weeks of service, your rate of pay will increase to £10.21/hour. Full training will be provided, with ongoing support and coaching when taking live calls.


Additional Information:

Excellent communication skills, both written and telephone. Excellent Customer Service skills. Ability to work as part of a highly motivated team and use own initiative, dealing with enquires & complaints from Royal Mail customers – always striving to offer a first time resolution. Excellent time management & self motivator – focussed on consistently delivering exceptional performance. Computer literate and good keyboard skills.


Job Number

ANG00069


Pay rate

16 to 17 Years = £8.50/hour. £10.21/hour after 12 weeks.

18 to 20 Years = £8.50/hour. £10.21/hour after 12 weeks.

21 to 24 Years = £8.50/hour. £10.21/hour after 12 weeks.

25 Years and Over = £8.50/hour. £10.21/hour after 12 weeks.


Office Location

Glasgow


Schedule Type

Administration / Customer Service





Glasgow
Glasgow Mail Centre
G21 1AA




For more information call:

0333 240 8502