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Angard Staffing is the dedicated provider of Customer Service Advisors and Administrators to Royal Mail’s Contact centres across the UK. Due to an increase in workload volumes we are seeking additional candidates at our key sites at this stage. This is a temporary role and candidates must be available to start at the end of January 2019. Assignment is temporary ongoing with an opportunity for a permanent position. Royal Mail are looking for an individual who is efficient, proactive and confident in their abilities. Negotiation skills are integral and need to be coupled with a professional approach. Finding solutions and exploring alternative avenues to meet client needs is another fundamental aspect of the role. You must have the ability to turn a situation around quickly and efficiently and ask the right questions to your clients and customers. A successful applicant will be responsible for administration, supplier & customer service requirements within the CSC team. Customer Service Centre central team employees will be expected to perform the following range of tasks, adapt to change, and to co-ordinate with colleagues on opposite operating times to ensure all tasks are covered. Essential Functions of the Role • Use resource data to plan and book all vehicle repairs and maintenance, from both internal and external customers, into workshops on a national scale • Use own commercial initiative and vehicle maintenance knowledge to support booking of work • Pro-actively liaise with workshop & commercial management on resource planning and adhoc urgent resource issues • Control booking platforms on a daily basis, meeting SLAs and KPIs on volumes • Supply daily support and advice to workshop staff and management on commercial activity, and customer contracts • Analyse and monitor jobs in progress daily ensuring, correct completion of work in a timely manner, minimising VOR across multiple bookings and workshops daily • Being responsible for all customer related activity, communications, vehicle updates, issues and complaints • Maintain shared inbox contact at all required times
Key competencies (essential)• Excellent customer service skills and experience • Excellent communication skills both oral and written • Ability to deal with departmental issues in a professional manner • Excellent organisational, planning and prioritising skills with commercial awareness • Previous experience in dealing with multiple IT systems/platforms, ability to learn new systems • Experience and decisive working under pressure • Good fact finding and report writing skills • Excellent IT Skills, computer literate
Key competencies (desirable)• Fleet workshop, garage network, vehicle maintenance understanding • SAP/invoicing system understanding • Competent in Microsoft Excel • Empathy, ability to understand Customers and Clients alike. • Accuracy at inputting and recording data.
Pay Rate: £12.02 p/h
Temp to perm contract
35 hours per week: shifts between 06:00 – 22:00 Monday – Friday, Saturday 07:30 – 12:30
Potential start date: 21st or 28th January.
16 to 17 Years 12.02/hour
18 to 20 Years 12.02/hour
21 to 24 Years 12.02/hour
25 Years and Over 12.02/hour
Administration / Customer Service