Angard Staffing Solutions Ltd is the dedicated
recruitment partner for Royal Mail Group.

Customer Service Adviser


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Customer Service Adviser


Roles and Responsibilities:

Angard Staffing is the dedicated provider of Customer Service Advisors and Administrators to Royal Mail’s Contact centres across the UK. Due to an increase in workload volumes we are seeking additional candidates at our key sites at this stage. In this role you will be responsible for the administration of all Royal Mail Group’s vehicle taxation processes and the registration of large fleet on the Transport for London congestion charge register. Fleet In-life team employees will be expected to perform the following range of tasks, adapt to change, and to co-ordinate with colleagues in a shift rota and shift cover when trained and applicable.

Skills and Experience:

Key Accountabilities

• Receive V5’s and use internal fleet management system and the DVLA system to identify and tax/SORN vehicles
• Ensure vehicles have required documentation for vehicles to be taxed
• Ability to deal with departmental issues in a professional manner
• Liaise with local post offices and distribute the V5’s to be processes
• Work with internal accounts to secure necessary funds to pay Post Offices for taxation
• Process refunds from DVLA for overpaid tax, reconcile against a vehicle and send to accounts payable for processing
• Good fact finding and report writing skills
• Excellent IT Skills, computer literate with specific knowledge of Excel
• Receive and process requests to add vehicles to the TFL congestion charge database
• Able to learn new computer systems quickly
• Maintain shared inbox contact at all required times
• Support other team members through cross skilling and training

Key competencies (desirable)

• Excellent customer service skills and experience
• Excellent communication skills both oral and written
• Ability to deal with departmental issues in a professional manner
• Ability to adapt to change
• Excellent understanding of individual customer requirements and understand the impact to all customers, internal and external
• Excellent organisational, planning and prioritising skills with commercial awareness
• Previous experience in dealing with multiple IT systems/platforms, ability to learn new systems
• Experience and decisive working under pressure
• Good fact finding and report writing skills
• Excellent IT Skills, computer literate
• Adaptable to change dependent on customer needs and requirements

Working Restrictions:


Pay and Benefits:

Pay Rate: £12.56 p/h
9 Month Contract

Additional Information:

Rota basis between 7.30am and 5pm
Potential start date: March/April (ASAP)

Job Number


Pay rate

16 to 17 Years 12.56/hour

18 to 20 Years 12.56/hour

21 to 24 Years 12.56/hour

25 Years and Over 12.56/hour

Office Location


Schedule Type

Administration / Customer Service

Chesterfield Rowland Hill House
S49 1HQ

For more information call:

0333 240 8502

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