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Customer Service Adviser

Description

Roles and Responsibilities:

Angard Staffing is the dedicated provider of Customer Service Advisors and Administrators to Royal Mail’s Contact centres across the UK. Due to an increase in workload volumes we are seeking additional candidates with a passion for customer service to join the team at our key site in Stoke-On-Trent. The aim of the role is to provide first time solutions for Royal Mail customers, received by phone or by email within agreed handling times whilst delivering excellent quality of service and to offer solutions and advice on Royal Mail products and services.

What do you need to know?

• Start Date: 12/04 (You must be available immediately)

• Pay rate: £9/hour (11.05/hour after 12 weeks if the role gets extended)

• Temporary Contract: up to 12 weeks

• Around 35 hours a week between the times of 8am - 6pm (Monday to Saturday) there will be a mixture of various length of shifts throughout the week.

• Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however we cannot guarantee this.

• Due to the current Covid-19 pandemic we can assure that all social distancing measures and health & safety procedures will be adhered to during this difficult time

Skills and Experience:

What will you be doing?

• A proven record in a fast paced customer service environment.

• Quick, accurate typist with a high attention to detail.

• A proven record of delivering exceptional quality and meeting personal quality targets.

• An ability to deal with difficult complaints in a kind, supportive and professional manner.

• Excellent telephone manner and telephony experience with an ability to deal with colleagues at all levels essential.

• Must be computer literate and proficient in the use of email, spreadsheet and word processing software.

• Creative problem solver, owning the issue through to resolution.

• Proficiency with inputting specific datasets, must be accurate, concise and consistent.

• Able to make decisions involving money based on specific guidelines.

• Offer solutions and advice on Royal Mail products and services to Royal Mail customers.

• Achieve first time resolution with quality telephony responses.

What experience/skillset do you need?

• Call centre/contact centre experience.

• A passion and commitment for delivering a great customer experience.

• Ability to prioritise and manage workloads to timescales.

• Flexible and innovative with ability to easily adapt to changing customer demands.

• Enthusiastic and responsive – seeking a positive resolution for all customers.

• Self-motivated. Able to work as part of a team or alone.

• Ability to work under pressure and to deadlines.

• Be positive, be brilliant and be part of it!

Working Restrictions:

Over 18

Pay and Benefits:

Free on-site parking

Access to on-site amenities

Additional Information:

Candidates must not have annual leave during the booking

Job Number

ANG00359

Pay rate

16 to 17 Years £9

18 to 20 Years £9

21 to 22 Years £9

23 Years and Over £9

Office Location

Stoke-on-Trent

Schedule Type

Administration / Customer Service