Customer Service Advisor – Expression of Interest

If you don’t want to deliver to the door, but feel you have what it takes to deliver over the phone, then you may be interested in one of our Customer Service Advisor roles with Royal Mail!

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in the volume of workload; we will be seeking additional candidates with a passion for customer service to join the team in various locations, please see below:

Plymouth
Barnsley
Glasgow
Doxford
Stoke-on-Trent

Who are we looking for?

We’re looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include:

Proven record within a fast-paced customer service environment
A passion and commitment for delivering a great customer experience.
Enthusiastic and responsive – seeking a positive resolution for all customers.
Self-motivated.
Able to work as part of a team or alone.
Ability to work under pressure and to deadlines.
Good planning and flexibility.
Computer literate and good keyboard skills.

What will you be doing?

The role of a Customer Service Advisor is to provide an excellent customer service experience for Royal Mail customers managing customer questions, queries, and complaints in a timely manner. Daily duties will include:

General enquiries (advice and support)
Tracking/Complaints.
Data inputting – quickly and accurately.
Handling all customer interactions with care – always delivering a ‘first class’ customer experience.
Effectively dealing with telephone, email, white-mail, complaints and general customers enquiries.

What do you need to know?

Intake start Dates: TBC
Pay rate:  £12.97 per hour (£14.00 per hour should overtime be required on a Sunday)
Temporary Contract: between 8-12 weeks. Around 37.5 hours per week, between the hours of 08:00am – 18:30pm Monday to Friday, 08:00am – 15:00pm Saturday, 09:00am – 14:00pm Sunday (Although Sundays shifts are very rare you must still be flexible)
There will be a mixture of various length of shifts throughout the week, but you may be required to work every Saturday depending on location.
Shifts will be allocated 4 weeks in advance.
Full training will be provided; for the training period – the first 2 weeks will be Monday – Friday 9:00am – 5:00pm annual leave is not permitted during the first three weeks of training – minimal annual leave after this may be requested after this and is subject to availability.
Free on-site parking.
There is no canteen on-site however it is close to amenities.

If all the above is something that interests you, please make an application and register your interest for any of the sites above – we will then contact you as soon as any opportunities become available at your chosen site!