Support Administrator

The purpose of the Support Administrator is to support to complete regular quality assurance activity on the Flexible Recruitment processes, focusing on the end-to-end order to invoice process of flexible resource, provided by Angard.

Through regular checking and governance of the processes you will help to identify areas of noncompliance and liaise with the business and our external providers to rectify process failures and recover any financial loss.

You will also support the development of systems, processes and policies as we develop this side of the team and create a robust governance framework for Flexible Recruitment.

Pay rate: £13.41 per hour
Location: Sheffield S98 6HR
Temporary Contract: 02/09/2024 – 29/11/2024
Working Hours: 35 hours per week, Monday to Friday (between 09.00 – 17.00)

About you:

• Conscientious and willing to get to root cause of the issue before escalating problems and follow up the resolutions
• Intermediate level of Excel to learn more and support the development of new tools
• Confident communicator able to engage with internal stakeholders and external suppliers
• Ability to analyse high volumes of numerical data
• Easily adapts to learning new technology systems and demonstrates a genuine interest in learning the technical aspects
• Ability to driver change through engaging with stakeholders internally and externally
  General interest in learning and personal development

About the role:

• Complete weekly reconciliation check, tracking compliance of the ordering to invoicing process for flexible resource
• Track financial loss recovery were identified
• Own the shift template approval process
• Make recommendations for process/policy changes based on your findings
• Own the relevant JoinedUp Master Data check processes as agreed with the Financial Control Team
• Create monthly supplier compliance reporting to the support the Service Review Meetings